LKW WALTER communicates simply, efficiently and individually.
LKW WALTER communicates with you using the Single Point of Contact principle (SPoC). This means that your personal manager will support you throughout. This is to keep communication simple and efficient for a successful working relationship. This straightforward communication and person-to-person trust offers numerous advantages.
Your personal manager is an expert in transports and as such the point of contact between you and our services. In this role your manager communicates with you in your native language and regularly visits you on site. No matter where your company is located. In addition your manager knows the peculiarities of your target markets and can rapidly understand relevant processes.
One contact person from booking to delivery
Communication in your native language
Mapping your company processes through our digital "Business Rule Configurator"
Short decision-making processes thanks to central scheduling
High flexibility and quick responsiveness
Use of modern communication technologies e.g. chat tool
Communication is only efficient if the relevant information is up to date and readily available. For this reason, LKW WALTER regularly trains its employees. This is also why we work with the lastest IT tools and make available the exact data material that is needed for your goods to be transported safely and on time.
Working together with experts with in-depth market knowledge
Quick reaction to journey interruptions such as traffic jams, ferry or train delays, etc.
Exchange of information via our customer platform CONNECT and via EDI/API
Quality-assured transport partner management (transports with trained drivers)
We believe that the quality of our cooperation with you is not just defined by key figures and efficiency criteria. What connects us is mainly the interpersonal components. That's why we always treat you in a friendly and respectful manner. In addition, we identify as a team when it comes to your objectives and let our actions speak for us.
Fair and productive cooperation
Fast, proactive action in your interest
Enthusiastic team spirit with the motto "one for all, all for one"